If you are planning to visit New York City and you have chosen Frederick Douglass Greater Rochester International Airport as your departure airport. If you want special assistance while deboarding the flight or you are facing any other issue with your flight journey, and for this, you need to connect with Greater Rochester International Airport customer service, then you can do it easily by following the below-mentioned steps-
You can connect with the support team by dialing the Rochester Airport helpline number (585) 753-7000 also available on the website.
Dial the Rochester Airport phone number, which is (585) 753-7000, to connect with the support staff.
Follow the IVR instructions on call.
Choose your preferred language to communicate with the support staff.
Press 1 to inquire about lost luggage on airport premises.
Press 2 to arrange special assistance.
Press 3 to check the flight status.
Press 4 for airport parking.
After hitting the suitable key, wait for a little while as your call reaches to live agent.
Explain your issue and get the required help from them.
You can also utilize the live chat option to connect with the Rochester Airport support team of the airport and get the needed support.
Go to the Rochester Airport official website at www.rocairport.com.
Select the contact us tab available at the top of the home page.
After choosing the option, you will get sent to the next page, and from there, you have to choose the chat with us tab.
A blank chat screen will be shown on the page.
Write a gist of your situation in the box.
Select the relevant prompts from the screen and get the precise solution for the issue.
You can get relevant support from the experienced staff of the airport.
If you want to share your positive or negative feed with the airport staff about your journey, then you can do it easily by sending an email to them. Open your mailing software and start typing a gist of your issue in the subject tab. Explain the details in the email body and put email@example.com in the recipient tab. You can also attach supporting documents in the form of PDFs or screenshots and send them. You will get the revert within 5-7 business days. Don't forget to add your contact details so the authorities can connect with you easily.
If you want to get instant support in any critical situation, then you can also slide into the official page of the airport on the popular website called Facebook. Many travelers have a misconception that these popular pages are only available for publicity and information sharing, but this mindset is wrong as you can also connect with the support team through it and get a response within
You can also send a letter to the airline to share your question or complaint with them. You can send the letter to Greater Rochester International Airport, 1200 Brooks Avenue, Rochester, NY 14612. Although this process will take much more time to get the revert, you will surely get it within 10-15 business days.
Suppose you require special assistance during flight boarding or security check-ins. In that case, you can connect with the Rochester airport telephone number security by calling 855-787-2227 in advance of travel with questions about screening procedures, policies, and what you should expect at the security checkpoint.
The Greater Rochester International Airport is open 24 hours/a day; ticket counters open as early as 4:00 a.m., and screening checkpoints also open at 4:00 a.m.
The ROC airport has a mid-size terminal with two concourses and a combined 22 gates. The terminals have dozens of shops and restaurants which are located in the airside. The airport also provides free WIFI to pass the time, but there are no private lounges to sleep in, so it is not possible to sleep there overnight, although it is open 24/7 and if you have an early morning flight then you can visit the airport at night.
For the passenger's convenience, the four baggage claim carousels and Rochester, NY airport lost and found counters are centrally located at ground level in the airport terminal. If you need other information about the baggage claim, then you can connect with the Rochester airport baggage claim phone number at 585 753-7020 and get the needed support.
Passengers who are traveling internationally should reach the airport within 90 minutes before their scheduled departure time.