How to get through Japan Airlines?

How do I contact Japan Airlines customer service?

Japan Airlines is one of the most established airlines in Japan. The customer service team of Japan Airlines can be contacted through various mediums of communication. You can contact Japan Airlines customer service by call, chat, email, postal mail, and social media handles. They are available 24 /7 across the world where Japan Airlines fly to and from. You should follow the instructions below to get help with any issues you encounter during Japan Airlines flight booking.

How to speak to a Japan Airlines representative?

You can easily connect to the Japan Airlines agent via Japan Airlines 24 hours contact number to get your issues resolved. You need to follow the guidelines below to easily get in touch with them.

Steps to speak to a Japan Airlines representative:

  • Visit the Japan Airlines official website.

  • Then go to the 'contact us" option.

  • You will find Japan Airlines toll-free phone numbers for different countries.

  • In case you live in the U.S., the Japan Airlines reservation phone number, provided on its website, is 1-800-JAL-FONE(1-800-525-3663). 

  • You can connect them daily from 5:00 to 18:00 hours.

  • Dial Japan Airlines phone number  1-800-JAL-FONE.

  • Choose your language of preference.

  • Hear the IVR instruction carefully which are mentioned below:

    • Press 1 for flight bookings.

    • Press 2 to change a flight.

    • Press 3 for luggage or hand baggage.

    • Press # to talk to a Japan Airlines representative.

U.S. customers with a hearing or speech impairment can call the National Relay Service by text telephone or dialing 711. Relay operators will help them by connecting to Japan Airlines.

How to get through Japan Airlines?

Apart from calling the Japan Airlines customer service agent directly, you can also contact them via the live chat option, social media, email, or special Assistance request form. Check out each option in detail one by one below:

How do I talk to a live person at Japan Airlines?

Suppose you don't want to call Japan Airlines phone number and want to get your queries resolved quickly. You can have a chat option also. Follow the mentioned steps to easily connect to the Japan Airlines live agent over chat:

Steps to talk to a live person at Japan Airlines on chat:

  • Open the official Japan Airlines website.

  • Then go to the contact us option.

  • Go to the bottom of the page.

  • You will find a chat popup.

  • Click on that; you will get a chat window.

  • Write your queries in the chat box, and you will get a reply from a chatbot.

How can I email JAL Airlines? 

You can email JAL Airlines at their official email address on their booking website. You must write a message with the necessary information and drop it at the email However, this email address is only for media queries for those living in the Americas.

Connect Japan Airlines special assistance request form:

You can also contact Japan Airlines via the special assistance form to talk to customer service representatives. Below mentioned is the procedure to contact via the Japan Airlines special assistance form:

Steps to contact Japan Airlines via the special assistance form:

  • Open the official website of Japan Airlines.

  • Go to the "contact us" information.

  • You will find a special assistance request form.

  • Submit the Customer Information and the desirable Service information at least 48 hours before flight departure.

  • Mention the reservation, JMB, your name, contact, and flight number.

  • You can submit the requested details.

  • Then fill in any additional request required within 1000 words.

  • Click the "Send" button to proceed to the confirmation page.

  • You will receive an email from Japan Airlines within the stipulated business days.

Japan Airlines Mailing Address:

You can write a letter with all your queries and doubts and post it at the mailing address of Japan Airlines. The Japan Airlines mailing address is mentioned below:

300 Continental Boulevard, Suite 400, El Segundo, CA 90245 USA. 

You can get a reply within the stipulated business days.

Japan Airlines Social media:

A customer can connect to the Japan Airlines customer service team through social media handles. They are active on almost all social networking sites like Facebook, Twitter, Instagram, Youtube, etc.

  • Instagram:

  • Facebook:

  • Twitter:

  • Youtube:

Japan Airlines head office address:

Japan Airlines head office is situated in NRE Tennozu Building, 2-4-11 Higashishinagawa, Shinagawa-ku, Tokyo 140-8637, Japan