How do I complain to Air Canada?

How do I complain to Air Canada?

Have you recently traveled with Air Canada and had an inconvenience? Do you feel like you had a bad experience with Air Canada? And If you have a complaint about your experience with Air Canada, there are several ways to file a complaint:

Air Canada online Complaint Form: 

The airline has an online Air Canada complaints form on its website that you can fill out. Provide the detail about your complaint and include any relevant documentation or evidence and submit the form.

Air Canada customer service: 

You can also contact Air Canada Customer Care team by phone or email to register a complaint. The Air Canada phone number is 1 (888) 247-2262 and the email form can be found on their website.


You can send a letter outlining your complaint using the Air Canada complaints email, which is easily available on the official webpage of Air Canada.

Air Canada Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590

How do I file a complaint with Air Canada?

You can file a complaint to Air Canada using any one of the methods which are suitable for you. The common method to file a complaint would be using the complaint form. If you are unsure how you can use it, follow the below steps.

  • Open the website of Air Canada. (

  • Click on the contact information option.

  • Look for a complaint form on the contact page.

  • Make click on the option.

  • Fill out the required details, and re-check.

  • Lastly, submit the form.

You can also contact them using the Air Canada complaints number 1 (888) 247-2262 or the email option and file a complaint if you find the online form uneasy to make a complaint.

How do I file a claim with Air Canada?

If you do not know how you can file a claim with Air Canada, here are the steps you need to follow.

Step 1: Gather Information 
Before filing a claim, make sure you have all the relevant information, such as your booking reference number, flight details, and any supporting documents or evidence.

Step 2: Choose the Right Claim Form
Air Canada has different claim forms for different types of claims, such as baggage claims, refund claims, or compensation claims. Choose the form that corresponds to your specific situation.

Step 3: Fill Out the Claim Form
Fill out the claim form with as much detail as possible. Provide accurate and complete information to help Air Canada process your claim quickly and efficiently.

Step 4: Submit the Claim Form
Once you've completed the claim form, submit it to Air Canada through their website, by mail, or through their customer service center. 

Step 5: Follow Up
After submitting your claim, it's important to follow up with Air Canada to check on the status of your claim. You can do this through their website or customer service center.

How long do you have to file a claim with Air Canada?

The time limit to file a claim with Air Canada depends on the type of claim you want to make. Here are some common claims and their respective time limits:

Baggage Claim: If your checked baggage is lost, damaged, or delayed, you must file a claim with Air Canada within 21 days of the date you received your baggage.

Refund Claim: If you're seeking a refund for a ticket, you must file a claim with Air Canada within one year of the ticket's purchase date.

Compensation Claim: If you're seeking compensation for a flight delay or cancellation, you must file a claim with Air Canada within two years of the date of the flight.

It's important to note that these time limits are set by Air Canada and may vary depending on the specific circumstances of your claim. If you miss the given deadline to file a claim, Air Canada may refuse to process your claim or offer you any compensation.


In conclusion, you can use the Air Canada customer service number, Air Canada complaints mailing address, and the complaint form to make a complaint with Air Canada. Also, check out the official webpage of Air Canada.

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