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How do I get through to Japan Airlines?

How do I get through to Japan Airlines?

Japan Airlines is among the largest airlines in Japan and have a massive network of flights across the globe. Suppose you have booked tickets on Japan Airlines and thereafter need to contact Japan Airlines customer service for queries and concerns; please find the details to reach them on the phone in the segment below.


How do I get a hold of Japan Airlines customer service?

To get hold of Japan Airlines customer service, Calling is always the first preference of passengers to get assistance and information. To resolve the after-booking queries on check-in, baggage weight limit, ticket modifications, and other services, you can call and speak to someone on the JAL phone number in the process described here:

  • Call on Japan Airlines phone number 1800 525 3663
  • The call will connect with IVR, follow the instructions
  • Press 1- to confirm the desired language
  • Press 2- to cancel or reschedule the flight
  • Press 3- to request special assistance services
  • Press 4- for baggage restrictions and allowance
  • Press # - to connect with Japan Airlines customer service.
  • Share the issues and queries and have a detailed discussion to get the answers from the Japan Airlines customer service person.

Japan Airlines phone numbers:

For Information & Reservation

  • Dial toll-free number:l 1-800-JAL-FONE(1-800-525-3663*)
  • Outside the US/Canada(charges apply) +1-310-607-4160.

Inquiries from Japan:

  • JAL Mileage Bank (JMB) members phone number: 0570-025-103
  • For Tokyo: 03-5460-3737
  • For Non-members:: 0570-025-031
  • Tokyo: 03-5460-0511
  • Osaka: 06-6344-2365
  • Sapporo: 011-232-1144
  • Nagoya: 052-265-2580
  • Fukuoka: 092-261-2531
  • Okinawa: 098-891-8203

Travel Consultant numbers:

  • For Domestic tours: 050-3155-3303
    • Business hours: 9:00 a.m. to 5:00 p.m.
  • Overseas tour:  050-3164-1103
    • Business hours: 9:00 a.m. to 5:00 p.m.

How to chat with a JAL agent?

Suppose you have multiple queries, and it is not feasible to call the JAL customer service agent every time. In that case, you can use the Live chat window provided by Japan Airlines for passengers to send text messages of their queries. To start a chat with a Japan Airline person, you can do as described:

Direct Link: https://www.jal.co.jp/jp/ja/help/chatbot/?tco=message

Steps to talk to a live person at Japan Airlines:

  • Reach Japan Airlines' official website
  • Click on the contact us tab
  • Click on the chat window 
  • Enter the messages on the chat window
  • Send them to the customer service person.
  • You will receive an instant reply to the queries.
  • Discuss the issues and resolve them on the chat.

How do I send an email to Japan Airlines executive?

Considering you wish to communicate with Japan Airlines by email for specific queries that need a proper explanation from customer service, you will have to do the following to send an email to Japan Airlines executive.

  • Visit the official website of Japan Airlines on jal.co.jp
  • Click on the contact us tab on the homepage
  • Choose the Email option
  • Select the email form as per the given criteria of JMB member or Non-JMB members
  • Fill out the form with compulsory details
  • Enter your registered email id
  • Submit the form
  • You will receive an email from Japan Airlines customer service for future correspondence via email.

How do I get in touch with Japan Airlines?

To get in touch with Japan Airlines, you can send a message on their social media handle on Instagram, Facebook, and Twitter. Then the executive will reply to you with the solution. Given are the links to ask your query with the airline:

  • Facebook: https://www.facebook.com/jal.japan
  • Instagram - https://www.instagram.com/japanairlines_jal/   
  • LinkedIn - https://www.linkedin.com/company/japan-airlines 
  • Twitter -  https://twitter.com/JALFlightInfo_e 
  • YouTube: https://www.youtube.com/user/japanairlinesjp

How do I send a message to Japan Airlines?

You can send a direct message to Japan Airlines on Line they will reply to you as soon as possible and are available to you 24*7 for your assistance.

Direct link: https://lin.ee/aTIe3Bp


How do I call Japan Airlines from the US?

If you are living in the US and want to contact Japan Airlines for any information, then you can call on Japan Airlines contact number USA (1 (800) 525-3663), and the executive will assist you in solving your problem. Following are the instructions through which you can get to an executive through a phone call:

Procedure to call Japan Airlines from the US:

  • Dial Japan Airlines USA phone number 1 (800) 525-3663.
  • Choose any language of your choice.
  • Listen and click the preferred button from the IVR instructions.
  • Press 1 to book a ticket 
  • Press 3 to check the flight status
  • Press 5 to learn about the baggage policy
  • Press 7 to connect with the Japan Airlines executive
  • Once you get a hold of an executive, discuss your issue with them.
  • And the executive will assist in solving your problem. 

What are the working hours for Japan Airlines? 

Japan Airlines customer service is available on all days of the week for 24 hours to attend to customer calls and provide them with appropriate support and guidance. You can reach JAL 24 hour customer service number anytime through call and live chat.


Where do I find my JAL reservation number? 

To find the JAL Information & Reservation number you can try the following ways:

  • On email:  After the reservation is made, Japan Airlines will send you an email with the complete information on the flight and ticket. You can check your email from Japan Airlines and get the reservation number.
  • On the Japan Airline account: When you sign in to your JMB membership with your email and password, you can access the booking details with the reservation number and other information. 
  • On the phone: In case you are unable to find the Japan Airlines reservation number or you are a non-JMB member, call customer service on the Japan Airlines reservation phone number 1800 525 3663 and speak to a person directly to get the reservation number. You must provide the booking details, and the customer service person will immediately share your reservation number.

What time does Japan Airlines operation open? 

Japan Airlines is open 24 hours every day to take passengers to their destinations. You can call JAL customer service from your region anytime and get the needed information and assistance.


What is the phone number for JAL Singapore?

If you wish to contact Japan Airlines from Singapore for reservations and other inquiries, you can call on Japan Airlines reservations phone number 800 852 6432 and speak to someone for the queries. 

Working hours of JAL Singapore:

The Customer service is available from Monday - Friday between 8.00 till 18.00 hours. The office remains closed on weekends.


Does Japan Airlines have live chat?

Yes, Japan Airlines has a live chat window on the official website for passengers to conveniently reach customer service with their queries and assistance requests. The live chat is always available to attend to the text messages sent by the passengers and provide immediate assistance.

Hence refer to the above information and call JAL Reservations for booking queries and other information.

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