Before buying tickets for an Aeroflot flight, plan everything in advance, but not too early, as plans can change repeatedly after a long time. Buy plane tickets only if you are one hundred percent sure that you will be able to fly on this flight in the future, especially if the tickets are non-refundable. Since, if you nevertheless purchased tickets, but an unforeseen situation happened to you and you can no longer fly on the Aeroflot flight that you planned in advance, then you will have difficulty with a refund.
You can get a refund for an Aeroflot flight in accordance with your fare and class of service, paying the fines and fees provided for by this fare, but there are tickets, such as non-refundable ones, the word itself speaks for itself, that it is impossible to receive a refund for these tickets, the exception is a forced refund, this is when you need to return money for a ticket due to illness, death of a passenger, or due to the fact that Aeroflot itself canceled the flight.
Go to the official Aeroflot website or mobile application;
Select the "Manage Booking" section and go to the details of the order;
Enter your booking number on the first line and your name on the second line;
After that, click the "Return" button;
Fill in your personal details to request a ticket price.
After that, you will receive a letter confirming that the client canceled the Aeroflot flight online, and you should receive a number in the mail that you will need to return the money;
Confirm ticket cancellation;
Wait until Aeroflot funds are credited to your account.
In order to return money for an Aeroflot flight, the Aeroflot operator can help you with this, call the Aeroflot hotline number and wait for an answer from the Aeroflot operator. Explain to the operator the purpose of your call, namely the cancellation of the ticket and a refund for the flight, then dictate the name under which the flight was issued and the reservation number. Aeroflot hotline: 1 (866) 879-7647.
Aeroflot Airlines, like many other companies, has a number of rules and conditions for the return of funds, which are described in the Aeroflot airline's refund policy, for example, Aeroflot's flight cancellation policy reads:
Depending on your fare, you will be charged various fees and penalties for canceling your Aeroflot ticket;
The refund amount of Aeroflot will also depend entirely on your fare;
In order to get a refund for an Aeroflot flight, you need to contact the place where you purchased this ticket;
If you purchased tickets at the Aeroflot sales office or through the official website, you can apply for a refund through the airline's contact center by calling the Aeroflot hotline number;
Aeroflot refund can be requested when charging in any currency;
Depending on the fare, you will be able to return the ticket before the end of check-in for the flight, after which it will no longer be possible to return it;
There is no refund for non-refundable tickets;
Returns are processed within 10 days.
If you want to make a refund at least a day before departure, then Aeroflot's cancellation fees will be minimal or completely zero applying only to return tickets.
If you were unable to fly your flight due to COVID due to a flight cancellation or quarantine, you may be eligible for the following compensation:
Change the plane ticket;
Use the airline's e-voucher;
Get a certificate at the ticket office.
As a rule, in accordance with Aeroflot's refund policy for an Aeroflot flight ticket, a refund can be made within 5 to 30 business days.
In order to find out the status of Aeroflot's refund, you can call the Aeroflot hotline. After that, tell the Aeroflot operator the name to which the tickets are booked and the ticket booking code. After that, the operator will provide data on the status of the return of your ticket at the moment.
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