Request a refund from Air China

How to request a refund from Air China? 

With premium services, medium to long-haul flights, and flat seats, Air China is committed to offering hassle-free flights. Suppose you have booked your flight with Air China but now you are in a situation where you need to cancel your flight or the airline has canceled the flight. Now, you must be thinking will you get the refund or not? The answer lies in this article, read on.  

Does Air China refund? 

To get a refund the passenger must ask for a refund from Air China within a risk-free period. Air China does provide refunds; the passengers can easily request an Air China refund request, but their canceled ticket must fulfill all the Air China Refund Policy criteria. You can contact Air China online by reaching the website or dialing the helpline number; you will get the solution regarding your refund process. 

Different ways to request a refund from Air China:

  • Online method 
  • Through phone call 

Online method 

Air China offers a refund form for the passengers who purchased the flight ticket using the Air China website. The passenger can easily fill out the form by reaching to their official website Air China; follow the steps and submit the form: 

  • Visit the website of Air China. 
  • Go to the Booking Management option. 
  • Next, click Onlne Refund under Manage My Itinerary. 
  • Fill in the reference number, reference type, and passenger's last name. 
  • After the submission, your refund process will be processed. 

Through phone call 

Phone call provides real-time assistance to passengers seeking help from the airlines. If you are having a problem with the refund process then call Air China. A key highlight for the calling process is given below, if you are willing to make a call then follow these process: 

  • Use the Air China phone number 1 800 200 6799. 
  • Start by selecting your comfort language. 
  • you will hear a few IVR options over the call. 
  • Follow the key leading to the executive of Air China. 
  • The agent will attend to your call and explain your problem. 
  • PNR number, surname of passenger, and other details must be shared. 

What is Air China Refund policy? 

Air China announces whether a canceled ticket can get a full refund, partial refund, or will not get a refund at all according to their Air China Refund Policy. If you want to know about the Air China Refund Policy then have a look at the below-written points: 

  • Tickets purchased using the official Air China website will be able to receive the refund online. 
  • If a passenger cancels their flight within 24 hours of booking, they are eligible to get a full refund. 
  • If a passenger finishes the check-in process but does not show up on board; in this case, the passenger will not be considered for any refund. 
  • After requesting a refund from Air China, it may take approximately 7 working days for the initiation of the refund process. 

How long does a China Airlines refund take? 

The passengers need to submit the refund form to get back their fare amount. The total Air China refund time is 7 business days to process your request after the submission of the request form. There is a refund tracking system on the website of Air China; if you want to know about the progress of your refund, you can track the progress by entering your ticket details. 


To sum up, after cancellation Air China flight a passenger can receive a refund in a few simple steps. If you are dealing with a refund problem then above mentioned information will surely help you. Even after going through this post, if you are unable to process your refund then call on the Air China customer service phone number.