How do I get a refund from TAP Air Portugal?

How do I get a refund from TAP Air Portugal?

If your plans change due to some uncertainty and you want to cancel your flight but are worried about the Tap Air Portugal refund policy. The Airline understands this and comes up with a very flexible refund policy and provides various methods through which one can raise a refund request. Some of the methods are listed below. 

Get a refund from TAP Air Portugal through "My Trips":

You can cancel your booking and raise a refund request from TAP Air Portugal using all these simple steps mentioned below.

  • Open the official website of Air Portugal. (

  • Tap on the "My Trips' option.

  • Login to your reservation by entering all the details, such as the reference number and the passenger's last name.

  • A page will open with all the details of your itinerary.

  • Select the booking which you want to cancel and refund for the same.

  • Complete all the Air Portugal cancellation fees.

  • Click on the refund tap and submit. 

  • TAP Air Portugal will send confirmation of the refund request to your email id.

Raise a request by calling the TAP Air Portugal HelpDesk -

One can cancel the booking and ask for a refund by calling the customer service of Air Portugal. You can even know about the Tap Air Portugal refund status by using the customer service phone number.

  • Make a call to the TAP Air Portugal phone at 1 (800) 903-7914

  • Choose the language; after that, you will hear an IVR voice.

  • Listen to the IVR voice very carefully and follow the instructions.

  • Press 3 for all flight-related issues and hold the line for a few seconds until you get connected with customer service.

  • Once you get connected, share your booking details with the executive and ask to cancel your ticket along with the refund of the same canceled ticket.

Can you get your money back with TAP? 

Yes, you will get your booking amount back if you fill out all the terms and conditions of the refund policy of TAP Airlines. So make sure before going for cancellation you know the Airline's mentioned below refund policy to save your bucks. TAP Air Portugal does not give refunds if you don't fit into the terms and conditions of the refund policy.

What is the TAP Air refund policy?

If the refund is raised by flyTAP no fee will be charged by the Airline, but the Airline will impose around $40 as a processing fee if the cancellation is made by the helpdesk or sales desk.

  • The TAP will charge no fee if the request is raised within 24 hours of booking.

  • After 24 hours of booking, the passengers must pay $40 for a domestic flight and $55 for an international flight as the cancellation fee, even if the request is raised through the flyTAP.

  • All the refunds will be transferred into the credit or debit card used at the time of booking. The cash and cheque booking will take time to get the refund.

  • Refunds will be credited as a voucher or after deducting the tax and fee if the request is raised after 24 hours of booking.

  • According to TAP Portugal's covid refund policy, if any passenger gets any symptoms or is affected by the pandemic, the Airline will not charge any extra fee as a processing fee on the cancellation of the flight.

How do I get my full TAP refund?

You are eligible for a full refund under the following conditions mentioned below.

  • If you raise a request within 24 hours of booking.

  • If there is any medical emergency or death.

  • If flights are delayed for more than 5 hours, or it is canceled due to any unavoidable situation.

How long does TAP take to refund?

Usually, TAP Portugal takes 10 to 20 working days to complete the refund process if the booking was made by credit or debit cards. If the booking is made by cash or cheque, the Airline takes around 30 days to complete the refund process. 

How to check TAP Air Portugal refund status?

There are many penalty ways to check the status of a refund request.

  • Through "My Bookings," - You can check the status by using the 'My Booking' option provided by the Airline. You need to login into My Bookings, select the reservation you have canceled and ask for a refund, then click on track my request and submit. You will see the status of the request.

  • TAP Air Email - Usually, the Airline sends the TAP Portugal refund email to your registered mail id when your request gets approved and completed.

  • TAP Air Phone number - The best method to check the refund status is to call the TAP Air helpdesk 1 (800) 903-7914. You just have to share the details, and customer service will tell you the status of your request.

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